Read below for some of our more popular FAQs.
Still have questions? Email email@example.com
Read below for some of our more popular FAQs.
Still have questions? Email firstname.lastname@example.org
If you're looking for our products, please check out http://www.califiafarms.com/store-locator to find Califia near you! You can filter your search to produce results for the specific product you are looking for by selecting the product image from the menu below the zip code field.
If you can't find Califia Farms in store, we want to hear from you (email@example.com). You can also ask to speak to a store manager and request them to carry Califia Farms products.
Or if you prefer to have them delivered to your doorstep, shop direct from www.califiafarms.com or your favorite online grocer retailer.
However, our products packaged in cartons (Better Half, select Creamers and select Concentrated Cold Brew) are shelf-stable and can be left unrefrigerated before opening.
Always double check the label instructions. With all of our products, please refrigerate after opening and consume within 7-10 days.
Send us an email at firstname.lastname@example.org and let us know the distributors from which you order.
Contact us by emailing email@example.com or calling 1 (844) 237-4779. Our Customer Care genies are happy to help!
We’re working on it, we promise! But for the moment, our online store only offers products by the case. If you’re looking for one bottle only, check our Store Locator to see if your local retailers carry our products.
We are happy to ship to street addresses within the United States. Shipping is a flat rate of $6.00 (including subscriptions). Currently, we do not ship outside of the continental United States, including to FPOs, APOs, P.O. Boxes, Alaska, Puerto Rico or Hawaii.
Orders are processed at our warehouse Monday through Friday. Processing generally takes a day; once your order has shipped from the warehouse, please allow 3-6 business days for your refreshing Califia to arrive at your door.
Package tracking numbers are available via your shipping confirmation email, or by logging in and checking the status of your order. Please allow at least 24 hours after placing your order before calling our Customer Care Team to check on your order tracking, as the tracking information may not be available from our shippers before that time.
After you’ve made a purchase, we'll send you two emails. First, your 'Order Confirmation' email will be sent within minutes of placing the order to let you know that our system has accepted your order.
As soon as your order is on its way, you will receive a 'Shipping Confirmation' email with all the necessary tracking information along with an estimated time of arrival. Depending on the shipping option you choose, it may take a few days to receive this email. If it's been a few weeks and you haven't received your order OR this email, please contact us and we'll look into the issue for you.
When you’re logged in to your account, your name will appear in the upper right hand corner of your screen. Hover over your name and an options menu will appear. Click on ‘Orders’ to see the status of your orders: processing, shipped, or delivered.
Once your order ships from our warehouse, you will receive an email notification, which includes a package tracking number. Click the tracking number, and it will redirect you to the courier's website where you can keep track of your order.
Unfortunately, we don't accept returns of product or do exchanges of product. If your order was damaged in transit, or if you've received the wrong order, please reach out to our Customer Care team immediately, by emailing firstname.lastname@example.org or calling 1 (844) 237-4779, and we will either send you a replacement or offer you an equal exchange credit.
If you believe there is a quality issue with your product, please take note of the Expiration Date and the Lot Code (a series of numbers with a timecode that is printed near the Expiration Date), so that we can trace the specific batch of product you have received. These inquiries will be handled on a case by case basis.
Califia quickly processes orders, so whether your order can be cancelled will depend on the stage of processing your order is in. Please immediately email us at email@example.com or click ‘Contact Us’ on our website. We will try our best to cancel your shipment for you, but if your order is already in processing at the warehouse, it unfortunately can no longer be cancelled.
If you ordered a Califia product in a carton, don’t worry — it’s shelf-stable and does not need to be refrigerated until opened. If you ordered a Califia product in a bottle, it should have arrived with frozen gel packs to keep the product cool. If your shipment did not have these gel packs, please contact firstname.lastname@example.org.
Cardboard: The cardboard is 100% recyclable. Dispose of according to your local recycling program.
Polyfilm: Tear off thin polyfilm layers to separate from the cotton fiber insulation. (Note: Exposing the cotton fibers will speed up decomposition of cotton!) The polyfilm is recyclable (Plastic #4) and can be disposed of according to your local recycling program.
Gelpacks: We encourage you to freeze and reuse.
Insulation Material: The cotton textile fibers are 100% biodegradable. Remove the fibers from polyfilm encasing and toss in trash.
If you still have questions, drop us a line at email@example.com.
To cancel your subscription, log in to your account using your account information. Hover over your name, click on ‘Orders,’ scroll down to ‘Subscriptions’ and click the one you want to cancel. To the far right, you'll see a box that says ‘Summary.’ In that box, click ‘Cancel Subscription.’
If you have any trouble canceling your subscription, give us a holler at firstname.lastname@example.org and we'll be glad to help!
We believe that the impact of our business is a lot bigger than how many bottles we sell. We want to build the food and beverage company of the future, and sustainability is at the heart of our values and guides us in our plant-powered innovation. The environmental impact of meat and dairy consumption makes it more important than ever to find plant-based solutions for our diets. We endeavor to make plant-based foods that are delicious and easily accessible so that choosing health and caring for the environment is available to everyone and doesn’t mean compromising on taste.
Sustainability has been a core value of ours ever since we started, and we’re beyond excited to announce that we’re embarking on a range of initiatives to improve our environmental footprint. From improving our packaging materials to using renewable energy, from recycling our process-water to local agriculture and developing Direct Trade relationships, we’re putting together a comprehensive program that will also include new ways to communicate our goals and progress. We invite you to join us on this journey toward a sustainable, plant-powered future.
All of our products are brought to you in recyclable packaging— whether that is plastic bottles, cartons, glass or aluminum bottles. Both the label sleeves on bottles as well as the plastic caps are recyclable. Please note: removing the label allows for better color sorting and assures greater value of the materials. If you can spare the extra ten seconds, rip off the label for the planet! It’s important to check to assure the right facilities exist in your community. Please visit RecycleCartons.com or check with your local recycling program.
For our e-commerce site, all refrigerated product is shipped to consumers in a foam-free packaging alternative to styrofoam. We use an estimated 75% recycled content in all our corrugated cardboard for shipping. Right now, we’re working on ways to reduce the environmental impact of our packaging even further by including recycled materials in our packaging.
One of our core aspirations of sustainability is to improve value for our farmer-partners through direct-sourcing partnerships. By shortening the supply chain, we can assure we bring you the highest quality ingredients while ensuring that the stewards of our land benefit from our business. We recently completed a robust Direct Trade coffee sourcing program. Beginning 2018, all of the 100% Arabica beans used in Califia’s products are sourced directly from farmer-partners in Central and South America, and East Africa.
When it comes to almonds used in our products, we work primarily with one grower-processor that is led by a 3rd generation family operation. They use only the most technologically-progressive irrigation practices and manage their own beehives to assure that these important pollinators thrive. More than 80% of the almonds we buy are grown and processed within a 20 mile radius of our bottling facility.
Califia Farms began as a juice company, pressing the bounty of the Cuties Lil’ Zipper tangerines into refreshing quenchers. We were founded with the intention of making good use of blemished, perfectly-imperfect fruit that couldn’t be sold for fresh eating, thereby reducing food waste — a contributor to climate change. Although our product line has since grown to include more than just juices, we remain just as committed as ever to bringing you high quality citrus — packed with sunshine — in a variety of fresh flavor combos.
Our goal is to transition to 100% renewable power by 2020. To get there, we’re finding innovative ways to reduce our energy needs while also boosting our production of renewable energy. We’ve managed to cut the amount of energy needed to produce one bottle of our Almondmilk by 23% between 2016 and 2017. Next up, we’ll look to install a massive solar array at our manufacturing plant to harness the power of the California sunshine. We’re also in the midst of a year-long energy efficiency study that will guide further improvements.
We use cool technology to lower our carbon footprint throughout our energy-efficient distribution center:
We all know H20 is a precious resource, especially in our home state of California.
Califia Farms Supports Water-Friendly Farmers
Califia Farms is Increasing Water Efficiency
We are proud to be founding members of the Plant Based Foods Association, a trade organization formed with the following mission: to ensure a fair and competitive marketplace for businesses selling plant-based foods intended to replace animal products such as meats, dairy, and eggs, by promoting policies and practices that improve conditions in the plant-based foods industry, and educating consumers about the benefits of plant-based foods.
In 2017 we became involved with the Ron Finley Project. Meet Ron in our “Cultivators” Video and learn more about what he’s doing for the future of food.
In 2017, we also joined the RE100 initiative to further our commitment to source 100% renewable electricity by 2020.In 2018, we became a supporter of Equal Origins - an organization that promotes gender equality through training workshops and educational programs within the global coffee supply chain. The team at Califia also supports other local non-profits and charities, and each employee receives a full paid day off to volunteer at the organization of their choice.
And have you tried our dairy free Coffee Creamers and Better Half?! They don’t have any of the partially hydrogenated oils that conventional dairy free creamers use -- ours are made with pure almond and coconut cream for a smooth, perfect pairing.
We start with 100% Arabica beans sourced via Direct Trade from Central and South America and East Africa. We then custom roast these beans in a light Scandinavian-style at our own roasting facilities located in Oakland, CA and Downtown Los Angeles.
The roasted beans then undergo a proprietary cold brew immersion technique that results in more water contacting more of the coffee grounds, imparting more flavor to the final brew because this technique captures more of the great-tasting coffee compounds and leaves behind the less desirable compounds. Our process also guarantees the coffee stays fresher because there’s less exposure to air, meaning less oxidation and degradation.
“Direct-Trade” is simply another way of saying we work hand in hand with farms that lovingly and sustainably grow our coffee. It means we set our prices directly with the farmers, so their businesses can continue to grow and profit. Most importantly, it’s a commitment to being part of an ethical eco-system that supports the planet. Not to mention, great coffee.
All of Califia's Coffee is sourced via Direct Trade from Central and South America and East Africa.
Our products have a wide range of caffeine content. Check the packaging for each variety for more information.
The MCT oil we use originates from coconut and/or palm oils. Our supplier is part of the GreenPalm program and purchases GreenPalm certificates to promote increased availability of Certified Sustainable Palm Oil. GreenPalm is a means to directly support certified sustainable growers so that sustainable palm oil can become more available.
Here’s an analogy to help explain probiotic functions in our product.
Bifidobacterium or BB-12 is the lead actor.
Lactobacillus bulgaricus and Streptococcus thermophilus are supporting actors. They work together to increase the acidity so BB-12 can grow.
A great probiotic combination properly absorbs in a way that your body can benefit because it’s easily escorted through your system. A good cast equals a healthy gut!
If you like the taste of our flavored Probiotic Yogurts, but want less sugar, try blending your favorite flavor with the Unsweetened Plain. It’s a great trick, especially if you’re using them in recipes such as overnight oats.
At Califia, we’ve set the gold standard for nut milks and creamers, and were able to create a plant based (almond, coconut and oat) Probiotic Yogurt Drink that’s truly innovative. It’s batch-fermented using our proprietary Califia Culture Blend which boasts 10 billion live, active probiotic CFUs and is powered by BB-12, the most documented bifidobacteria in the world and well-known for its digestive and immune health efficacy.
These yogurts are versatile and great for anyone – from kids who benefit from their immune system enhancement to adults, who become increasingly lactose intolerant as we age
Our dairy free Creamers have no hydrogenated oils or artificial colors – but still deliver that rich, creamy flavor you love. They are also lower in sugar and calories than traditional creamers. So go ahead, pour away.